Help centre
Plain explanations of domains, renewals and hosting, and a direct line to our team.
Registered. The registry confirms your domain after payment.
Renewed. We charge once a year and renew before the expiry date, unless you turn renewal off.
Expired. Without renewal the domain stops working, and after a grace period it can be registered by someone else.
Changes to nameservers or records can take a few hours to reach every network. That is normal and not something we can speed up.
Hosting and domains are separate products. Cancelling hosting never cancels the domain.
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